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Privacy Policy


Last Updated: February 25th, 2026

Skynet Broadband ("Skynet," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information, including information collected through our website, services, and SMS/text messaging programs.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name

  • Address

  • Email address

  • Phone number

  • Account information

  • Payment and billing information

Service Information

  • Internet and VoIP service usage data

  • Support communications

  • Equipment and service configuration details

Messaging Information

When you opt into receiving SMS/text messages from Skynet Broadband, we may collect:

  • Your mobile phone number

  • Message content

  • Messaging interaction data (such as delivery confirmations and opt-in/opt-out status)

2. How We Use Your Information

We use your information to:

  • Provide internet, VoIP, and related services

  • Process billing and payments

  • Send service updates and outage notifications

  • Provide customer support

  • Send account notifications

  • Send SMS communications you have opted into

  • Improve our services and customer experience

  • Comply with legal and regulatory requirements

3. SMS/Text Messaging Policy (10DLC Compliance)

By providing your mobile phone number and opting in, you consent to receive text messages from Skynet Broadband related to:

  • Account notifications

  • Service alerts

  • Appointment reminders

  • Billing reminders

  • Customer service communications

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS messages at any time by replying:

  • STOP to cancel

  • HELP for assistance

After sending STOP, you will receive a confirmation message and will no longer receive SMS messages from us unless you re-enroll.

4. Information Sharing and Disclosure

Skynet Broadband does not sell, rent, or share your personal information with third parties for marketing or promotional purposes.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

We may share information only in the following circumstances:

  • With service providers who assist us in operating our business (such as payment processors and messaging providers), strictly for operational purposes

  • When required by law, regulation, subpoena, or legal process

  • To protect our rights, customers, or property

All third-party vendors are contractually obligated to safeguard your information.

5. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure.

6. Data Retention

We retain personal information only as long as necessary to:

  • Provide services

  • Maintain business records

  • Comply with legal obligations

  • Resolve disputes

7. Your Privacy Rights

You may request to:

  • Access your personal information

  • Update or correct inaccurate information

  • Request deletion of certain data (subject to legal and operational requirements)

  • Withdraw consent for communications

To make a privacy-related request, please contact us using the information below.

8. Cookies and Website Tracking

Our website may use cookies or similar technologies to:

  • Improve website functionality

  • Analyze traffic

  • Enhance user experience

You may adjust your browser settings to disable cookies.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

Skynet Broadband
Phone: (360) 802-6657
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: https://www.skynetbb.com

Hear What Our Clients Are Saying

We are trusted by more than 1,000 satisfied customers!

  • Rene Popke

    I love working with Skynet. Hands down, Skynet provides the complete package when it comes to internet and phone service. Skynet has developed a one-stop-shop that includes amazing customer service, internet, phone and tv. As a consumer, I have learned over the years, you get what you pay for and I highly value customer service and follow-through. Skynet has a team of employees that is professional, reliable, knowledgeable and takes their time to be sure the customer’s needs are met. I have been a Skynet customer at home since 2003 and switched my employer to Skynet when I started three years ago. Whether it is home or business, and regardless the circumstance, Skynet provides exceptional service at all levels and has reliable deliverables.

    Rene Popke

  • Mayor Liz Reynolds

    SkyNet Broadband is a company that is focused on top quality, expedient responsive customer service and a company that invests into their hometown community... My family has been and will continue to be with SkyNet Broadband for many ,many years... because of their high level of integrity and hometown commitment .

    Mayor Liz Reynolds - Enumclaw Mayor

  • Keith Fugate

    Fugate Ford\Mazda has been using Skynet Broadband and Biz IT Pros for several years now internet service is fast and support staff is great we are very happy with their service.

    Keith Fugate - Owner

  • Edward Hechter

    “Skynet (aka xPertPC+ / aka BizITPros) has been providing us with network consulting, I.T. infrastructure services, and PC repair services since 2008. During this time they have handled the build-out of our new building, a migration to VOIP, the set-up of a hardened, high reliability data center, and helped us manage our growing business. We consider them a vitally important, and trusted business partner, who always makes us feel like our business is important.”

    Edward Hechter - CEO Palama Place

    Contact Us

    Skynet Broadband
    1702 Cole Street
     Enumclaw, WA 98022
     United States

    info@skynetbb.com
    360-802-6657 
    1-888-GET-wDSL

    © 2015 Skynet Broadband. All Rights Reserved.

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