Motorola Canopy Wireless Troubleshooting Tips

To help assist you with support, the following is a list of common issues that are easily resolved by
following these simple troubleshooting tips:
 
I have no connection to the Internet 
Loss of connection may happen for several reasons,  but usually means that some device on your home network has lost connectivity. 
 
Check the following: 
1.  Make sure the power adapter (also called Power over Ethernet or POE) for the roof antenna is plugged firmly in the electrical outlet.
 
2.  Make sure the physical network cables are connected to the wall plug, to the computer and to any routers.

3. Make sure all routers are plugged in and powered.

If this does not solve the issue do the following:
Power cycle the roof antenna (also  called  “the  radio”) by unplugging the power adapter. Wait thirty seconds and plug the adapter back in.
NOTE:  If the power adapter is plugged into apower strip, power cycle the power adapter itself, not the power strip.

2. If you have a router, wireless router or other network device, then power cycle the device(s) by unplugging the power.  Wait 30 seconds and plug the device back in.
NOTE: If the router/device is plugged into a power strip, power cycle the router/device itself not the power strip.

3.  Make sure the Internet and network settings for your computer are correct and reboot your computer.

To connect windows 7 to a wireless network Follow this link to Microsoft Help

How To Set Up Your Wi-Fi Connection On The IPad

1. Click on the Start Button and then click on the Network option.

2. Select “Network and Sharing Center ” from the top of the screen.

3. Next, Select “Set up a Connection or Network”

4. Select “Set up a dial-up connection” from the menu options.

5. Set up the dialup number with the area code included, as shown. Choose your User Name and Password. There is also an option at the bottom to select if multiple people will use this connection.

Then click connect and you are done!

Wireless networking might seem like a black art to rival witchcraft but in reality it's a very simple issue. You can think of it like a radio; if you're in an area that's covered by a wireless network ? maybe you've got one at home, university, school or work ? then your PSP can receive that broadcast signal and tune into it. However, while it'll try and do this by itself, it does need some input from you. For instance, many wireless networks are encrypted these days to keep them secure from computer hackers and you'll need to enter a special code (called a WEP key) into your PSP in order to connect to it. Once you are connected to a wireless network you can use the Network Update feature to connect your PSP to the internet and update its software, play multiplayer games and more!

Your PSP will detect any wireless wireless network within its range as long as the wireless adapter is switched on. The switch for this is on the left end of the PSP, near the analogue thumbstick. If the switch is in the down position, the wireless network adapter is off; push the switch into the up position and it'll turn it on. If you're not going to be using wireless networking it's a good idea to keep it turned off as it'll make your batteries last longer.
When you turn on your PSP's wireless adapter it'll look for any wireless networks nearby. If there's another PSP within range it'll automatically set up what's called an 'ad-hoc' network between the two. This will enable you to play multiplayer games between the two PSPs with one hosting the game and the other joining it. When you want to join an existing wireless network, such as when you want to browse the internet, you'll be using an 'infrastructure' wireless networking mode.
To connect to a wireless network, go to the home screen of your PSP and look under Settings. If you scroll all the way to the bottom you'll find Network Settings, so enter this and on the next screen you'll be asked to choose between Ad-Hoc and Infrastructure, so pick the latter by selecting it and pressing X. Press O to return to the previous screen. You'll need to set up a Connection. You can save the settings for 10 different Connections and you can choose between the Connections you've set up whenever you need to use the Infrastructure network mode.
Pick New Connection and press X. You can give the new Connection a name by pressing X and using the text-entry screen. Give it a descriptive name like 'Home Network' or 'University Network' so you know when and where you can use it. When you've entered the name for your new Connection you'll be asked whether you want to scan for WLAN settings or to enter them manually; select the Scan option and press right on the directional-pad. Your PSP will then scan the area for any available networks and collect the settings needed.
A list of available networks (called Access Points) will be displayed, giving its name (called an SSID), whether it's encrypted or not and the signal strength. If there is more than one network, use the D-pad to scroll down to the one you want to join and press X. You'll be asked to confirm the settings so press right on the D-pad to scroll through each. When you get to the security settings, choose the appropriate setting from the list, which is WEP in most cases, and press right on the D-pad again. If you need to enter the WEP key, speak to whoever runs the wireless network and they'll provide it for you. Press X and enter the WEP using the text-entry screen.
Once you've done that you can check the settings you've entered on the final screen and save them. Now you'll be able to connect to the wireless network. If you return to the main home screen you can now update your PSP's software by going to Settings and selecting Network Update. Alternatively you can go to the Network section on the far right of the home screen to browse the internet using the PSP's in-built internet browser. Or you can fire up that multi-player game you've been itching to try out and get going!

How to connect your OS X Mac to a wireless network

Much like everything else about OS X, connecting to a wireless network is painfully easy. But if you’re not familiar w/ OS X, and need to walk someone else through it, the following steps might prove helpful.

1. When connecting your Mac to a wireless network, one of the first things you’ll want to do is make sure that the AirPort icon is enabled in your Menu bar. If it’s already there, please skip down to Step 5.

1. Select the Apple Button (very upper left corner of your screen) and chooseSystem Preferences… from the drop-down list. From there, select Network.

1. Select you AirPort entry, and click the Configure… button.

1. Make sure the Airport tab is selected from the top menu, and then place a check in the box labelled Show AirPort status in menu bar

1. Click the AirPort icon in your menu bar, and you should be presented with a list of visible wireless networks. Select the network you want to join.

1. If the network requires a password, you’ll be prompted to enter it now. If it doesn’t, you should automatically connect.

1. When you’re connected, the AirPort icon will change from a ‘light grey’ color to a solid black. The number of solid black lines indicates the signal strength (more black bars = stronger signal). That’s it!

PPPoA Dynamic IP

Overview:

Please follow the instructions that came with your modem regarding connecting the cables, and placing filters on the needed telephone outlets. Note: do not place a filter before the DSL modem. This will filter out the DSL signal.

A basic wire topology will looks similar to the following;

NOTE: the Green cable should be plugged into the port labeled LINE, not phone.

Basic Configuration:

To configure your modem please connect the yellow Ethernet cord from your network card to the Actiontec. The Ethernet light on the modem should go solid green.

Open Internet Explorer
Select File then Open.
In the Open box enter 192.168.0.1 then OK
This should bring up the main menu or your DSL modem

If your web browser can't open the web page http://192.168.0.1 check your computer's network configuration and make sure that it is set to "obtain an IP address automatically." Then reboot your computer and try again.

Select Setup / Configuration --- then Begin Basic Setup

Click Next until the you receive the screen below;

On this screen please make sure you select the following settings

Are you a MSN user? --- No

PPPoA and PPP AutoConnect should be checked

Locate your paperwork and supply your Username and Password. If you do not have this information please call us.

Select Next and then Save and Restart

A properly configured modem will have the following lights.

• The Power Light flashes rapidly while the Modem restarts, then it will glows steady green.
• When the modem is operational the Internet and DSL lights will glow green.
• Note: it does take ~30 seconds for the modem to reboot and obtain a DSL signal.

There are 3 ways to connect to Xbox LIVE and play games with people across the world using your Xbox 360:

1. Wired Router
2. Wireless Router
3. Internet Connection Sharing (Windows Only)

1. Wired Router

This is probably the easiest way to connect your Xbox 360 to your network. You can use a 1-port router but you'll need to switch it between your computer and Xbox 360 as you use them.

You'll need:

• A 1-port or 4-port router
• 1 standard Ethernet cable

1. Connect the Ethernet cable to an Ethernet port on your router.

2. Connect the other end of the Ethernet cable to the Ethernet port on the back of your Xbox 360.

3. Switch on your Xbox 360. If you've already created a gamer profile, your Xbox will connect to Xbox LIVE and open the Spotlight tab.

If this is the first time you've used your Xbox 360 you'll need to create a gamer profile before you can connect - follow the on-screen instructions to do this.

2. Wireless Router

1. Connect your Wireless adaptor to your Xbox 360 and put the antenna up.

2. Switch on your Xbox 360. From here the steps will differ depending on which version of the Xbox 360 system software you're using, most people will have the New Xbox Experience software installed.

• New Xbox Experience (NXE) - an upgrade released on 19th November 2008
• Original System Software

New Xbox Experience (NXE)

1. Press up or down until you get to My Xbox. Press right to scroll through the options until you get to System Settings and press A.

2. From the System Settings screen, choose Network Settings then Configure Network.

3. From here, highlight the wireless information block and press A. Then select Scan for Networks.

4. Select the name (SSID) of your wireless network. If your router isn't broadcasting this, choose Specify Unlisted Network and enter the name.

5. If your network has wireless security, enter your WEP or WPA key. Press Start when you're done.

6. You'll be taken back to the Network Settings screen. Select Test Xbox LIVE connection to make sure everything is working properly.

7. From now on your Xbox 360 will connect to Xbox LIVE automatically and open the Spotlight tab each time you switch it on.

Original System Software

1. Press right on your joypad until you get to the System Blade. From here choose Network Settings.

2. From the Network Settings menu, choose Edit Settings.

3. From the Edit Settings screen, highlight and select the wireless settings block at the bottom.

4. Select the name (SSID) of your wireless network. If your router isn't broadcasting this, choose Specify Unlisted Network and enter the name

5. Enter the appropriate security settings and password - check your router instructions if you're not sure about this. Press Start button when you're done.

9. On the Apply Settings page choose Test Xbox LIVE. You'll see a screen telling you that your Xbox 360 is connected.

10. Your Xbox 360 will want to download the NXE software once it's connected. You'll not be able to sign in to Xbox LIVE until your system has updated.

3. Internet Connection Sharing (Windows Only)

If you're using a USB modem then you'll need to use Windows Internet Connection Sharing (ICS) to get your Xbox connected.

With this method you'll need your computer switched on whenever you want to connect to Xbox LIVE.

To do this you'll need:

• A network interface card (NIC) in your computer
• 1 crossover Ethernet cable

1. Connect one end of your Ethernet cable to the Ethernet port on your computer.

2. Then connect the other end to the Ethernet port on your Xbox 360.

3. Setup Windows ICS on your PC to share your Internet connection - (these instructions are for Windows XP):

• On your computer, open the Network and Dial-up Connections folder
• Right-click on your Internet Connection and select Properties
• From the Properties window, click the Advanced Tab
• Tick Allow other network users to connect through this computer's Internet connection. If your computer has more than one network adapter, you'll need to select the one to use for sharing the Internet connection.
• Click OK. If your LAN network adapter already has an IP address assigned, Windows will warn you that it will change the IP. ClickYes to continue.

Once you've set up ICS make sure you can still get online with your PC.

4. Switch on your Xbox 360. If you've already created a gamer profile, your Xbox will connect to Xbox LIVE and open the Spotlight tab.

If this is the first time you've used your Xbox 360 you'll need to create a gamer profile before you can connect - follow the on-screen instructions to do this.

Step 1: Make sure that you can go online by connecting your computer to the modem (Without connecting WRT54G router in the network).

Step 2: Connect your computer to the one of the LAN port of WRT54G.

Step 3: Connect the modem to the WAN Port of WRT54G and all devices should be powered on.

Linksys Wireless G Router

Step 4: Open Internet Explorer and type the default IP Address of the Router. The default IP address of WRT54G is 192.168.1.1 and press enter.

Step 5: After Entering the default user name and Password you will log on to the Router Setup page.

Default user name : {no user name}
Default Password : admin

Update: To configure in PPPOE there is no need to change the current Local IP Address.

Step 6: On setup page select PPPOE instead of "Automatic Configuration DHCP"

Step 7: Enter the user name and Password provided by Skynet Broadband and click on save.

Step 8: Click on status bar and click on connect button.

On your Android phone tap on Settings.

- Under Settings tap on Wireless and networks.

- Once in Wireless and networks just tap on 

Wi-Fi settings.

- Now you'll see if Wi-Fi is turned on and if you are already connected.

- You can also toggle a feature to notify you when there is an open network.

- Below this you'll see a list of wireless networks close to you.

- The icon to the right of each network name shows you the strength of the signal and if it's secured.

- It also shows the type of security like WEP, WPA2 and so on.

- To connect to a wireless network just tap on it.

- You'll now be prompted to put in the password unless the network is unsecured.

- You can check the box so the password is shown to you as you enter it.

- When you've completed the password just tap Connect and you'll be connected.